Services

Project Management

Turnkey IT Projects

Turnkey project management brings tremendous advantage to the customer since entire program & project management is done by the vendor which may involve data center setup, network lines leasing, other hardware or software system integrations (3rd parties interfaces/ online/ web services and products), application development & maintenance, legacy data cleansing & migration, data center system support and helpdesk services etc.

Upgrading IT Infrastructure

At CYBUS we plan customer involvement from early stages and keep them engaged in entire solution definition and validation so that they can plan system change management at their end.

Involvement of multiple 3rd parties could result in unplanned delays so proper governance and escalation structure should be in place in addition to change control board having senior members from client & vendors. These are some of the practices at CYBUS in which every customer sees value.

Change Management

At CYBUS this could be entrusted to experts who have the skill and expertise to set-up state of the art data center, LAN, WAN, VPN etc. Project initiation with complete set of expectations documented, planned, detailed with Gantt charts on the time lines and stage wise reporting are some of the key elements of project management.

Technology maturity assessment is equally important when integrating cutting edge technology for building a new system which may be public facing or expected to be used thousands of users across globe. This leads to capturing pros and cons of such solutions and getting client agreement on same with proper risks mitigation actions planned.

Global Integration

At CYBUS we plan customer involvement from early stages and keep them engaged in entire solution definition and validation so that they can plan system change management at their end.

Involvement of multiple 3rd parties could result in unplanned delays so proper governance and escalation structure should be in place in addition to change control board having senior members from client & vendors. These are some of the practices at CYBUS in which every customer sees value.

IT - Services

IT infra management

Annual maintenance: CYBUS through its comprehensive Annual Maintenance plan first solutions your need for an AMC based on which offers a plan that is tailor made to suit your business requirements. AMCs designed by CYBUS will 100% match requirements and show you the RoI irrespective of the value & size of order.AMCs could be for computer & network hardware or for the entire data center, irrespective you will get quality of service tangible & end to end.

Managed Services (NOC):  24/7 support through our NOC definitely restores peace of mind to IT heads. Our services involve devices & tools like Ruijie’s Smart Network Monitor & Manage Engine’s sys log & FIM. This coupled by our team’s knowledge & expertise of systems however complex enables pro-active solutions to be deployed rather than considering change or evolution post facto.

Outsourcing IT:  While you focus on your core competency we focus on your IT which is the back bone for delivery of operations. We hand pick the team depending on the nature of operations and SLAs to give you seamless running of the IT infrastructure. The real value lies in spending the right amount for the precise number of resources and at the same time aligning a team competent to run your IT operations seamlessly. Beyond this you could also expect policy level changes for betterment, applications for incident reporting, defined TAT management and also MIS for the management.

Disaster recovery

Back-up management: Not all disasters come with a warning signal, but if you are geared for the situation that may arise you could minimize or negate business impact. Here comes handy our experience in disaster recovery using back-up management tools. Based on ITIL processes and in-depth knowledge on back-up management we deploy tools and process to keep your data in tact either on-site or off-site locations. With some of the worlds leading service providers this comes as a class apart service for organizations in time of need.

Back-up restoration: Pointless it would be if you have backed up data that can’t be restored systematically and in a reusable format. Our expertise in this domain helps you to restore lost data using the back-up management tool and defined processes. The advantages often are minimized business impact, minimal impact on CSAT due to temporary loss of data & attaining the BAU stage within short span of time.

Business Continuity

Cloud solutions: CYBUS‘s cloud based back-up solutions come with the best infrastructure for your offsite data back-up or storage services. Customer data is available and secure with multiple layers of redundancy. Uptime guaranteed by SLAs with service provider & overall ownership lying with CYBUS.

High availability solutions: Business demands data & application availability for critical business 24/7 & 365 days a year. This can be achieved with some of the best standards using devices that contribute as hot stand-by. We could help deploy and manage high availability of data, applications and systems using our team of experts.

Information Security

Security design & architecture:Network security is of utmost importance to any organization to safeguard itself from hackers with malicious intent. We at CYBUS help you design your internal network with security devices to safeguard yours & your clients data or information. This is done using effective tools that ensure access is defined to each user within your network while securing all external IPs or access points.

Network access management:Within your premise everyone does not require every information, so we deploy policy level controls & access level controls to ensure the right information is only available to the right person. This provides a controlled environment restricting users from accessing information that they either do not require or are restricted from accessing.

Web access management:Internet bandwidth if left unsecured could be a breeding ground for hackers and at the same time could encourage unsolicited websites & web content being accessed from within your office premise. This could not just lead to security issues from hackers but could also encourage cyber crimes. We design and define policies using security devices that restricts access to web content to safeguard and secure organizations from online attacks and also restrict bandwidth misuse.

Storage & Backup Management

IT Enabled Services

BPO Consultancy

CYBUS in its consulting engagement is not a mere consultant but a partner in conceiving the idea, conceptualizing, planning and implementation to achieve a successful launch & kick-off. We follow a disciplined approach towards each stage, which ensures an assured rate of success to the launch, and take off thereafter. Our structured and integrated program management outlook creates consistency, efficiency, and credible delivery ensuring lower risk of program failure. The clear 4-phase approach consists of planning, deployment, review and efficiency attainment. Using this approach we can ensure the campaign is in the road to success.

Business Optimization

Business optimization is critical to all successful ventures be it small, medium or large campaigns. With the team’s expertise and years of experience we make sure that campaigns are well reviewed using some of the best reviewing tools, measuring each department that is linked to the campaign, studying resource requirement vs deployment and re-structuring as required. COPC based review engagements could bring in sure shot gains to the organization, giving you an edge when it comes to your client organisations.

Process re-design & implementation could also be undertaken in order to bring in more efficiencies within the existing process. Each of our service could be bought as a capsule or as a complete package.

3rd Party Audit Services

3rd party audits are critical to all organization to get a real view of where products or services stand. While internal feedback mechanisms are a great tool a third party view is always considered most neutral and in most cases used to increase customer satisfaction. Third party feedback based on reach out programs often is a great tool to get some real customer insights, which in turn could be used, for product or service enhancement.

With our years of experience in the field of managing customer feedback we could be your perfect partner for such engagements.

Industry Best Practices

Compliance & Risk

ISO Certification

The ISO 27000 family of standards helps organizations keep information assets secure.Using this family of standards will help your organization manage the security of assets such as financial information, intellectual property, employee details or information entrusted to you by third parties.ISO/IEC 27001 is the best-known standard in the family providing requirements for an information security management system (ISMS). At CYBUS ISMS is a systematic approach to managing sensitive company information so that it remains secure. It includes people, processes and IT systems by applying a risk management process.

PCI – DSS

PCI Security Standards are technical and operational requirements set by the PCI Security Standards Council (PCI SSC) to protect cardholder data. The Council is responsible for managing the security standards, while compliance with the PCI Security Standards is enforced by the payment card brands. The standards apply to all organizations that store, process or transmit cardholder data – with guidance for software developers and manufacturers of applications and devices used in those transactions.

HIPAA

The Health Insurance Portability and Accountability of Act demands that all HIPAA covered businesses prevent unauthorized access to “Protected Health Information” or PHI. PHI includes patients’ names, addresses, and all information pertaining to the patients’ health and payment records. According to the Department of Health and Human Services, “HIPAA Rules apply to covered entities and business associates.” Complete compliance with HIPAA guidelines requires implementation of basic and advanced security measures. Basic security includes benchmark-based password creation and use, personnel education and training, limited access to PHI, data encryption, use of firewalls, antivirus software, and digital signatures. With increasing adoption of electronic medical records and cloud-based software-as-service (SaaS), advanced security measures are necessary.

VA/PT

Vulnerability analysis, also known as vulnerability assessment, is a process that defines, identifies, and classifies the security gaps (vulnerabilities) in a computer, network, or communications infrastructure. In addition, vulnerability analysis can forecast the effectiveness of proposed countermeasures and evaluate their actual effectiveness after they are put into use. A penetration test is a proactive and authorized attempt to evaluate the security of an IT infrastructure by safely attempting to exploit system vulnerabilities, including OS, service and application flaws, improper configurations, and even risky end-user behavior. Such assessments are also useful in validating the efficacy of defensive mechanisms, as well as end-users’ adherence to security policies.

Risk & Assessment

Risk assessment is the process for identifying vulnerabilities and threats to an organizations information resources or IT infrastructure. The process studies business and prepares to deploy counter measures that bring risk of threat or vulnerabilities down to acceptable levels. To determine the appropriate level of security control that should be applied to information assets, a process of risk assessment should be carried out in order to define the security requirements and identify the probability and impact of security breaches. Owners of information assets are responsible for undertaking risk assessments and issuing appropriate guidelines to all relevant users.

Training

Eventually an organization’s success lies in the hands of the personnel that run the organization & training becomes a crucial aspect in up skilling human resource. Regular training for every role is therefore mandated in all progressive organizations irrespective of function or department.

Our key training sectors include:

  • ISO 27001 Implementation
  • PCI DSS Compliance
  • Business Continuity
  • Incident Management & Response
  • Information Security Awareness
  • Process, procedure & policy deployment

CYBUS could be your trusted partner in achieving one or all of the above. With an efficient team committed to client deliverables we could deliver to your needs in a highly cost effective manner for the best of standards.